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META // WHATSAPP API COMPLIANCE VERSION 1.8 • EFFECTIVE: January 1, 2026

WhatsApp Business API
Privacy Policy

This document details how Logicmesh processes personal data transmitted via the official WhatsApp Business API, our strict opt-in consent standards, and your controls for immediate opt-out.

← General Website Policy ✓ WhatsApp Business API Policy
COMPLIANCE SUMMARY

Zero Spam • Explicit Consent • Cloud API Protection

Logicmesh accesses the WhatsApp Business API via Meta Platforms Inc. Cloud API. We never send unsolicited promotional spam, never purchase external phone lists, and never share or monetize your WhatsApp communications. All messages require prior explicit opt-in.

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1. Scope and Applicability

This WhatsApp Business API Usage Privacy Policy operates as an addendum to the Logicmesh General Privacy Policy. It specifically governs any interactions, message payloads, metadata, and personal data processed when you interact with Logicmesh through our verified WhatsApp Business accounts or connected API endpoints.

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2. Explicit Opt-In & Consent Standard

In full adherence to the Meta WhatsApp Business Messaging Policy, Logicmesh does not initiate business conversations without prior affirmative opt-in. We obtain consent through the following explicit mechanisms:

A. User-Initiated Conversations (Inbound) When you click a direct "Chat on WhatsApp" link or send an inbound inquiry to our verified business number, your inbound message constitutes consent for us to respond to your specific query within the Meta-defined 24-hour service window.
B. Digital Web Form Opt-In When you voluntarily submit your phone number via a dedicated contact or onboarding form and explicitly check a clear, non-pre-ticked checkbox authorizing WhatsApp notifications for project milestones or technical alerts.
C. Contractual Client Agreements Where designated in a formal Statement of Work (SOW) or Service Level Agreement (SLA) as an agreed communication channel for critical infrastructure uptime alerts.
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3. Information Collected via WhatsApp Business API

When you exchange messages with us via WhatsApp, the following data categories are processed:

Phone Number & Identity

Your standard international phone number (E.164 standard) and WhatsApp profile display name.

Message Content & Media

Inbound text queries, architectural diagrams, PDF documents, or bug report logs you voluntarily attach.

Transmission Metadata

Message IDs, delivery receipts, read status timestamps, and webhook status payloads generated by Meta.

Technical Context

Linked client project ID or support ticket references relevant to the inquiry.

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4. How We Use WhatsApp Data

Data collected via WhatsApp is restricted strictly to legitimate operational, engineering, and contractual functions:

  • Customer Support & Technical Discovery: Replying to incoming client inquiries regarding software architecture, capabilities, and system delivery.
  • Transactional Notifications: Sending automated deployment notifications, infrastructure status updates, or contract verification notices.
  • Security & Verification: Verifying authorized access for client repo or portal onboarding where agreed.
  • Continuous Service Reliability: Monitoring webhook response latency to ensure high API availability.
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5. Meta Infrastructure & Zero-Sharing Guarantee

Subprocessor Role of Meta: The WhatsApp Business API is powered by Meta Platforms, Inc. Messages sent over WhatsApp are processed in transit by Meta's secure server infrastructure subject to the WhatsApp Business Data Processing Terms.

// OUR ZERO-RESALE PLEDGE Logicmesh will never sell, rent, disclose, or distribute your phone number, profile details, or WhatsApp message archives to third-party advertisers, data aggregators, or unauthorized third parties.
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6. Immediate Opt-Out & Consent Revocation

You retain total control over your WhatsApp communication preferences. You can terminate messages at any time using either of the following methods:

METHOD 1: KEYWORD REPLY

Reply directly in your WhatsApp conversation with any of the standard commands:

STOP UNSUBSCRIBE HALT

Our system automatically processes keyword opt-outs immediately.

METHOD 2: EMAIL REMOVAL REQUEST

Email our compliance desk at [email protected] with your phone number and the subject:

[WHATSAPP OPT-OUT REQUEST]

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7. Retention Timelines & Message Deletion

  • Inquiry Transcripts: Transient customer inquiries that do not result in a formal client agreement are purged from active webhook buffers within 90 days.
  • Client Milestone Records: System deployment logs and contractual authorizations delivered via WhatsApp are retained for the duration of the client engagement plus 12 months for quality and audit validation.
  • Deletion Upon Request: You may submit an erasure request at any time to have your WhatsApp communication history permanently purged.
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9. Contact & Grievance Officer

For any questions, concerns, or complaints regarding our WhatsApp Business API data practices, contact:

Compliance Officer: Privacy & Data Compliance Desk

Entity: Logicmesh

Email: [email protected]

Location: India (GSTIN: 09ATNPV1959P1ZF)

Looking for our main website privacy policy?

Review our general terms, cookie usage guidelines, and broader data protection standards.

View General Privacy Policy